SolarParadise.com is committed to providing the best customer service in the solar industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

SolarParadise.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of the delivery date.
  • Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

  • Products that are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted in writing and sent to support@solarparadise.com

*Exclusions

SolarParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

SolarParadise.com Returns Policy By Brands

Cancellation

Customers can request a full refund within 24 hours after placing an order. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be cancelled.

Return

The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then contact us to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.

For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods.

Refund

After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us.


Please Follow the 3 Steps to Process your Return

◆ Step 1:
Register your order 


◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.


◆ Step 3:
Our Store will process your return or warranty according to the return or warranty policy.

Please DO NOT return the items without the RMA confirmation from our store.
For return without confirmation, the refund or replacement may not be processed.

Return Shipping Cost

We will charge you the shipping fee under these circumstances:

If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;


Product Shipping Cost
DELTA $65
RIVER Pro $35
DELTA Max $70
DELTA Pro $90
110W/160W Solar Panel $40
Other Products $16

Refund

Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via phone number or email. 

In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.

Return & Refund Conditions

Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

How to Return an Item

To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

Process for Returning Produce

  1. Obtain a Return Merchandise Authorization (RMA) Number:
  2. All returns must have an RMA number for processing. Contact us for assistance.
  3. Write the RMA number on the shipping label on the outside of the package.
  4. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. To initiate a return please email us. Please include your order #, date of order, and contact info. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you have any questions on getting an item shipped or how to return your item contact us.

ACOPower offers a 30-day money-back guarantee for goods purchased.  We are confident that you will love your new ACOPower product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via email support@solarparadise.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:

You contact ACOPower and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@solarparadise.com.

Return & Refund Conditions

Please carefully read conditions below. If conditions are not met, ACOPower reserves the right to refuse the exchange or refund. Please note that ACOPower does not permit the return refunds for the following products:

The product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

How to Return an Item

To return an item you'll need to obtain a Return Material Authorization (RMA) number. ACOPower will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

Process for Returning Product

1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact us at support@solarpardise.com for assistance.

2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to ACOPower. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

1. If for some reason you are not completely satisfied with your purchase, you can return packages within 30 days of receipt, as long as they are new, undamaged, and unmodified, but in this case, we do not cover shipping costs for returns. If your item does not meet these requirements, we cannot guarantee that your item will be accepted for a return or exchange. 

2. BougeRV will cover the shipping costs when there is a defective product or a wrong product. 

3. If your purchase is out of stock, we will send the notification and offer the option to cancel the order or wait for stock.

4. Please do not return the product without contacting us, as the address on the original package may not be the same as our return address.

5. Please note that BougeRV does not accept returns with product modifications as this would void our warranty policy. Any modified product received will be returned to you at your expense.

6. If you need further assistance, please contact us - we're more than happy to help!

  • For all returns or warranty claims contact us
  • 30-day money-back guarantee. Returns of undamaged batteries may be issued full refunds less a 5% restocking fee.
  • Customer pays return shipping on returns or warrantied component inspections. Shipping costs for qualified returns will be refunded by Dakota Lithium. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping, we recommend using a local shipping service like FedEx office or the UPS Store.
  • If you have a quality issue with a product please contact us to help diagnose the problem. If a product does not meet our high-quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Dakota Lithium is not responsible for return shipping.

    Return within 30 Days

    You may return your product(s) to Renogy within 30 days of delivery. The item(s) must be in the original packaging, be unused, undamaged, and unmodified. A refund will be issued after the returned item is inspected by Renogy.

    Renogy will pay for the return shipping label for items that fall within the following categories:

    • Carrier damage/ warehouse mishandling
    • Defective product
    • Incorrect product was delivered
    • Additional product(s) you did not order were delivered

    For any other reason not listed, customers are responsible for any return shipping fees. Renogy will NOT accept returns with any modifications to the product as it voids our warranty. Any modified products returned to Renogy will be shipped back to you at your own expense.

    Return beyond 30 Days

    Return requests outside of 30 days require special authorization. You can submit a case through our online portal to request a late return.

    Return Policy

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

    To start a return, Please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

    Damages and issues 
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items 
    Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges 
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds 
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Returns

    Within the First 30 days of Purchase

    Any unopened/unused and non-defective product purchased on naturesgenerator.com can be returned to us within 30 days of the original ship date.  The item(s) can be returned back to us but can be subject 15% restocking fee if the item has been opened or unboxed. In addition, there is a one-time online merchant processing fee of 3% that cannot be refunded.  Please contact us via email or call us before any product is returned to us.

    When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The shipping cost associated with any unopened/unused and non-defective product is the purchaser's responsibility.

    Outside of 30 Days

    We will be unable to accept any returns after 30 days from the date of purchase.

    Pre-Orders

    Any pre-orders placed can be canceled and refunded.  There is a one-time online merchant processing of 3% that cannot be refunded for cancellations.

    If your order includes an item that is on pre-order, we will fulfill the order in full when those items become available.

    Damages

    If for any reason your product is damaged upon receipt, please contact us immediately via email or call us so that we can work with you on getting a replacement.

    Refunds

    We refund the cost of the returned merchandise, minus the restocking fee, as soon as the product is processed through our returns department. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. The refund will not include the merchant service fee, which is 2.6% plus 30 cents at this point. 

    Refund

    We offer a 30-day hassle-free money back guarantee. This only applies to product purchased directly from BLUETTI. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

    Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.

    Valid Proof of Purchase

    • Order number of purchases made through BLUETTI direct.
    • Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

    Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

    *The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg. Short video) depicting the defect will be required.

    How to Return/Replace/Repair an Item

    1. Contact us for a Return Merchandise Authorization (RMA) Number.  BLUETTI will not accept returned items without prior authorization and RMA.
    2. Write the RMA number on the shipping label outside the
      *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.
    3. BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
    4. We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

    Shipping costs should be paid by the customer in the following situations:

    • Returning products without any proven defect.
    • Warranty claims on items taken outside the original country of purchase
    • Returning items claimed to have defects but found to be in proper functioning status by BLUETTI.
    • Costs related to unauthorized returns (any returns made outside of the approved warranty process)

      You can return any product within 30-days for any reason (as long as it hasn't been damaged, modified, or taken apart).

      We'll waive any restocking fees and pay your return shipping cost if you're returning it because of a mistake we made (wrong product, broken product, malfunctioning, etc.)

      If you're returning something just because you don’t want the product anymore, then you will be charged a restocking fee. Solar Panel and Accessory returns cost a 20% restocking fee. Solar Generator returns cost a 30% restocking fee.

      RETURN

      Sungoldpower offers a 30-day money back guarantee for goods purchased. We are confident that you will love your new Sungoldpower product. However. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. If you are unsatisfied for any reason, simply let us know within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive the product and confirm the validity, we will refund the full purchase price. Return requests outside of 30 days require special authorization.

      Before returning, please send an email.

      REFUND

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It may take 3-5 business days to go back to you if the card is a credit card, but if it's a debit card normally it will be processed within 7-10 business days, and sometimes it depends on bank processing time.

      If you have any further questions, please send an e-mail.

      Cancellation

      We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out.
      If you want to cancel the order, please contact us first, and write the subject of the email: Cancel Order.

      Returns (if applicable)

      Rockpals offers a 30-day of the date of purchase money-back guarantee for goods purchased directly from Rockpals.com.
      The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number. returns may be rejected if items do not meet the above requirements.
      If you want to return the product, please pick up the package first. Please contact us to obtain a return label; we do not accept return packages without a return label.
      Please note that a double return shipping fee may be deducted from the final return if you directly reject the products.

      Please return the products within 7 days after we issue you a return label. otherwise, the label will expire, and we will not issue a refund. If you cannot return within 7 days, please contact customer service in advance.

      Notes

      *Custom-order or personalized items do not have a right to return & refund.
      *For more than 30 days, it is not a product quality issue, and we do not accept the return refund requested by the customer.
      *It is not a product quality issue within 30 days; we'll charge the 10% handling fee (5% for transaction fee+5% for return restocking fee) + shipping cost.
      *For quality issues within 30 days, we will give you a full refund or one-time free replacement after receiving the goods.
      *For quality issues of more than 30 days, apply to the warranty policy.
      *For orders outside the continental U.S., Rockpals refunds the cost of the product itself
      *For international orders, Rockpals is not responsible for any shipping charges.


      Refunds (if applicable)

      Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

      Late or missing refunds (if applicable)

      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

      If you have any questions, please feel free to contact us.

      Returns

      RICH SOLAR would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.

      For new, undamaged, and unmodified products, RICH SOLAR offers a 30-day refund policy. Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 15% restocking fee and shipping costs. In the case of product modification, RICH SOLAR will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.

      Please Note that RICH SOLAR will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product, or for extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.

      RICH SOLAR values our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.

      Replacements

      If there is any issue with your product, please contact us. Our representatives will assist you in troubleshooting your product and if any damage occurred due to the manufacturing or our shipping process, you will be eligible for a refund or replacement. In the event a replacement is necessary, we will arrange for return shipping of the old part. Once the part has been received and inspected, we will ship the replacement part. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.

      Return Policy

      Prior to any return, customers must contact Windy Nation with their original sales order number and obtain a Return Material Authorization (RMA) number. The assigned RMA number is valid for 30 days from the date issued and the return must be received in that time frame. The customer is responsible for return shipping charges and encouraged to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment. Windy Nation will only provide a prepaid waybill or reimburse the return shipping costs if the return is a result of our error. Custom built items are non-returnable.

      REFUND RETURNS

      Unless otherwise stated, to be eligible for a refund, merchandise must be returned in the original packaging within 30 days from original delivery. The return must be in new and resalable condition with original manuals and all accessories included. If any component of the returned product is missing, Windy Nation may reject the return or choose to impose additional charges. A restocking fee will be charged for all returns as follows:

      • 1 to 15 days from receipt: 18% restocking fee applied
      • 15 to 30 days from receipt: 25% restocking fee applied
      • more than 30 days: Store Credit ONLY - 30 %+ restocking fee applied; See Exchange Returns.

      From receipt of return, a minimum of 48 hours is required to inspect the returned item prior to issuing a refund or credit. Shipping charges are non-refundable.

      EXCHANGE – CREDIT RETURNS

      Unless otherwise stated, to be eligible for an exchange or credit, merchandise must be returned in the original packaging with original manuals and all accessories included.

      • Wrong Orders: If you receive a different item from what you ordered, Windy Nation will ship the correct item and provide a prepaid return label to return the incorrect item.
      • Dead On Arrival (DOA): Items that fail within 10 days of receipt and the failure is not a result of customer negligence, Windy Nation will provide a replacement item, either in advance or once the defective item is returned; a prepaid return label will be provided.

      All other exchange-credit returns within 30 days of receipt are subject to a $4.00 flat rate or 10% restocking fee (greater of two). After 30 days, a minimum 30% restocking fee applies.

      WARRANTY RETURNS

      In the event there is a technical problem that occurs with your product upon receipt or installation of your product, please contact us and attempt to diagnose the problem. If a faulty item is detected and the unit is within the warranty period, an RMA number will be provided along with return instructions. Windy Nation will repair or replace the item at their discretion, within 14 days of receipt of return.

      THE RIGHTS DESCRIBED ARE APPLICABLE ONLY TO CUSTOMERS WHO HAVE PURCHASED PRODUCTS DIRECTLY FROM WINDY NATION OR HAVE DIRECT SUPPORT PRIVILAGES. WINDY NATION SHALL NOT ACCEPT ANY WARRANTY OR OTHER RETURN OF PRODUCTS PURCHASED FROM ANY THIRD PARTY.

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

      Please do not return the product to our office or warehouse address without contacting us. If you have any questions about the return process, you can always send us a message.

      Damages and Issues

      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      Exceptions / non-returnable items

      Free return/repair does not apply in the following situations:

      • The user did not follow UAbeana user manual.
      • Failure or damage caused by accidents, man-made, environmental and other factors (improper operation, collision, unreasonable voltages, dampness.)
      • The outer packing and accessories of a product are not covered by the warranty.

      Exchanges

      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      Refunds

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that we will charge a transaction fee if you apply for the refund (2.6% for credit card users, 3.6% for PayPal users). Kindly wait some time for your bank or credit card company to process and post the refund. 

       RETURN POLICY

      Within 30 days from the date of purchase, if you are not satisfied with our products and services, our company can accept your full refund;

      More than 30 days from the date of purchase, and within 90 days, if you are not satisfied with our product, we can help you replace it with a new one for free;
      More than 90 days from the date of purchase, and within one year, we provide repair services;

      Our after-sales team provides lifetime technical support, if you have any questions when using the product, please feel free to contact us.

      REFUND POLICY

      1. Within 90 days from the date of purchase, if our products have quality problems and cannot work normally, we can provide refund services.

      2. More than 90 days from the date of purchase, and within 3 years, If our product fails to work normally, the consumer need assist us in completing all the battery testing, when we both parties confirm that the product has quality problems, we will send the new product to the consumer for free.

      3. More than 3 years from the date of purchase, and within 10 years, we provide free after-sales service an maintenance services.

      4. If you encounter any problems when using the product, please feel free to contact us.

      5. Please read the product manual carefully before installing and using the product. If the consumer fails to install, use and maintain the product correctly in accordance with the requirements of the instruction manual, which causes serious quality problems in the product, it is not covered by the warranty

       

      Refund

      MONTEK offers a 30-day money-back guarantee for goods purchased directly from imontek.com. We are confident that you will love your new MONTEK product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

      To return an item, please contact us via email during our normal business hours. In order to return your product under the 30-day return policy, please check that:

      You have purchased the product directly from us. You contact us and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied by a return authorization number.

      If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

      If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

      Late or missing refunds

      If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.

      Return & Refund Conditions

      Please carefully read the conditions below. If conditions are not met, MONTEK reserves the right to refuse the exchange or refund. Please note that MONTEK does not permit the return of or offer refunds for the following products:

      The product that is custom configured or branded to your specifications.
      Product purchased from a 3rd party retail partner.

      How to Return an Item

      To return an item you'll need to obtain a Return Material Authorization (RMA) number. MONTEK will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us.

      Process for Returning Product

      1. Obtain a Return Merchandise Authorization (RMA) Number:
      All returns must have an RMA number for processing. Contact us for assistance.

      2. Write the RMA number on the shipping label on the outside of the package.
      RMA numbers should be clearly displayed on the return shipping label of any package being returned to MONTEK. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

      1. Returns are for defective products only
      2. Nature Power much be contacted to receive a RGA # prior to any returns being accepted:
        • Please contact us with PO#, Date of Purchase, defective
        • product number, photo/video of the product malfunctioning and contact
        • information including email and phone number.
        • product number, photo/video of the product malfunctioning and contact
        • information including email and phone number.
        • Once approved, you will receive an email with the RMA number and a
        • shipping label for return.
        • End User should prominently display the RMA number on the outside
        • shipping boxes containing the item to be returned.
        • All returns will be inspected and tested upon receipt.
        • Defective items will be replaced/repaired once the return is received,
        • tested and inspected by the product manufacturer.
        • If the product is found to be faulty or defective, a replacement/repaired
        • unit for the defective item will be shipped at RDK/Nature Power’s
        • expense.
        • If the product is returned as defective and is found not to be defective, it
        • will be sent back to the customer at customer's expense.
        • If the product is returned as defective and is found to be damaged due
        • to improper installation, improper use or handling, it will be sent back to
        • the customer at customer's expense.
        • Product damaged in shipping is the responsibility of the Shipping on
        • Record and claims should be initiated by the Shipper.

        Refunds

        We offer a 30 day no hassle return guarantee.

        In order to return an item under the 30-day return policy, please ensure
        that:

        You have purchased the product directly from Enernova. Enernova has been contacted and the return process has been started within 30 days of the original shipping date. The product is returned in its original packaging, including all materials, in new or original condition, with a return authorization number (at the customer's expense). Late or Missing Refunds. If you haven't received your refund, first check your bank account again. If payment was made by credit card, we will credit your account once we receive the product. Please allow 7-10 business days for the credit amount to appear on your credit card statement. Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us.

        Return and Refund Conditions

        Please read the following conditions carefully. Enernova reserves the right to refuse an exchange or refund if the conditions are not met. Please note that Enernova does not allow returns or offer refunds on the following products
        Products that are custom configured to your specifications. Products purchased from third party retail partners.

        How to return a product

        • To return a product, you will need to obtain a Return Material Authorization (RMA) number Enernova does not accept returns without prior authorization and an RMA number. You can obtain an RMA by contacting us by phone or email. Process for returning a product
        • Obtain a Return Material Authorization (RMA) number. All returns must have an RMA number to be processed. Please contact us.
        • Write the RMA number on the shipping label on the outside of the package. The RMA number should be clearly displayed on the shipping label of any package returned to Enernova. Do not write the RMA number on the box of the package. Packages returned without an RMA number on the return label may not be accepted by our warehouse.

        Our return policy lasts 30 days from your purchase date. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund.

        To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or in packaging sent to you through our Customer Service department.

        To complete your return, we need a receipt or proof of purchase. You must contact us directly for a refund. 

        There are certain situations where only partial refunds may be granted (if applicable):

        • Any item not in its original condition,  
        • is damaged,   
        • is missing parts (for reasons that are not the fault of Lion Energy),  
        • is returned more than 30 days after the purchase date. 

        Refunds (if applicable) 

        Once your return is received and inspected (and approved) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.

        Late or missing refunds (if applicable) 

        If you haven’t received a refund, first check your bank account. Then, contact your credit card company or financial institution, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

        Exchanges (if applicable)

        We only replace items if they are defective or damaged. If you need to exchange your item, please contact us and include a receipt or proof of purchase, a serial number, and any pictures of damage (if applicable).

        Once your original unit is delivered back to Lion Energy and received into our computer system, the replacement unit will be cleared to be sent out from our warehouse. The time it may take for an exchanged product to reach you will vary depending on where you live.

        Shipping 

        To return your product, you should please contact us. You will be responsible for paying your own shipping costs for returning your item, unless otherwise specified by our Customer Service representative. Shipping costs are non-refundable.

        If you are shipping an item over $75.00 in value, you should consider using a trackable shipping service or buying shipping insurance. We can’t guarantee that we will receive your returned item.

         

         

         

         

         

         

        Returns are accepted by RA only. If the unit needs to be returned, We will supply shipping documentation to the customer.

        RETURN PROCEDURE

        • All return requests must be submitted in writing and sent to support@solarparadise.com
        • If your return is approved you will receive an email from us with return instructions.
        • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
        • We recommend taking a picture of the package and/or the item before shipping.
        • Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
        • Please provide us with the tracking number.
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

        CANCELLATIONS

        All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

        Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. 

        If your order has not been shipped yet, this is the only fee you will incur.

        If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

        Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

        The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift. 

        PRE-ORDERS

        We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse. 

        If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

        If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

        If you don't want an alternative product, you can cancel your order without any cancellation fee.

        If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

        If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

        If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

        Thanks for your understanding.

        DAMAGED MERCHANDISE

        In the event of damage to your product in shipping, please contact support@solarparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

        DEFECTIVE MERCHANDISE

        Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

        PLEASE READ!

        It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

        In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

        If we received the item damaged you may file a claim with your shipping company.

        If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

        Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

        Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

        QUESTIONS? EMAIL US: SUPPORT@SOLARPARADISE.COM

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