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Mon-Sun 8am-8pm EST
SOLAR PARADISE LLC
9783 E 116th St, Ste. 1048
Fishers, IN 46037-2822 United States
We are available Mon-Sun 8am - 8pm EST. You can reach us at (800) 557-4962. We are also available via live chat, email email@example.com or filling out the form above.
Frequently Asked Questions:
How fast do you ship out?
Answer: Usually within 1-2 business days unless the item is a pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
When will I receive tracking for my order?
Answer: As soon as your package ships out. You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it. You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
How long will my order take to arrive?
Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder or is a pre-order, it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package?
Answer: We ship via UPS, FedEx, USPS, and select LTL freight companies. It usually depends on the size of your package and the destination.
If I'm looking for something that you don't carry on your website, can I special order it?
Answer: Yes! Please contact us by phone to inquire about the price and to place your order.
Can I place my order over the phone?
Answer: Yes! We are available Mon-Sun 8am - 8pm EST. You can reach us at (800) 557-4962.
Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write to us to get a shipping price quote.
Do you have a showroom?
Answer: We operate out of an office/warehouse in Indiana and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
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everything was great came promptly and well packaged
great so far no problems..using on all our 110 appliances...grat customer service
Fantastic doing business with this company. From very first phone call and to the follow ups with me. Not to mention the performance of the Explorer 1000 just what the doctor ordered. Thanks, RF
EcoFlow 400W Portable Solar Panel EFSOLAR400W
Jackery Explorer 1500. A nice sized Power Station, in both size, weight and power output. I wanted something I can easily lift (35 pounds) and still produce 1800W of power. Other manufacturers in this power output category are heavier and larger units (though have more battery capacity). Jackery has a good reputation for tough, reliable products - well designed electronics for longevity and safety).
Minor things I wish the Jackery had: It could use an extra 12V output besides the "cigarette lighter/power" outlet - maybe a common banana plug or other outlet for 12V power. Also, I wish it had more than one USB (type A) outlet.
Solar Paradise was having a sale at the time of my purchase so I purchased from them. I ordered online but also spoke on the phone with questions and they were responsive and helpful.
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Jackery 1000_1SS100 + 1x SolarSaga 100W Solar Panel Solar Generator Kit T1G1SP1000G100SP
The smart generator was nicely packaged with all items that came with unit. It was delivered on time and it was easy to register the smart generator for the warranty. I would definitely order from Solar Paradise again.
I have three of these and so far I am pleased.
I am very pleased with my Bluetti. My son set it up for me. I love that I will be able to use my CPAP and a small electric heater, if I needed to. I will use it at least once a month to ensure that it will work properly should I need it.
Bought the AC200MAX almost 2 months ago so I could give it a real once over. I wanted to try the DC, AC and charging options. Of course, everything worked perfectly, the nice thing about the DC and AC - it shows how many watts are going out. I can get an idea of how much a DC powered electric blanket takes compared to the AC version. The DC blanket (mine) takes half of the wattage that AC version uses - the DC side of the AC200MAX is also more efficient. The AC200MAX can sit in a bedroom with the DC power port (not cigar lighter plug) that don't come out of the wall. The main use for the AC200MAX is to run my furnace this winter - if the power goes out. Installing a manual transfer switch and getting a gas generator to recharge the batteries once a week. The AC200MAX can dole out the power to the furnace and store the massive power from a gas generator. The gas generator stays outside, and the extension cord comes inside to the AC200MAX. The furnace uses natural gas so the blower, gas solenoids and electronics are the electric portion and if set to 60 degrees can draw less than a kilowatt a day. The Ecoflow products are the main competition in size and features, but I like the safety of Lithium Iron Phosphate which is used in Bluetti products. It is a little heavier but far safer (and longer lasting) battery to have in your home.
I like the EB70S. Hope to try and get a larger unit in the near future (2000
W w/3 solar panels). Let me know when you have a sale or good price for a bigger one. Thanks.
Rich Solar Mega 100W Briefcase Portable Solar Panel Charging Kit
We love this cooler. It keeps all the food/drinks at the perfect temp all the time. It is so easy to use and set up to the desired temp control. Frozen items stay frozen and fridge things stay at their temp.
Great cooler! - we have been using it for about 6 months now in our Transit 150. A must-buy! Customer service is fast and responsive!