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Warranty Policy

If you have any issues with your product, please call us at (800) 557-4962 or email us at and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

Solar Paradise Warranty Policy By Brands


Item Warranty Period(refer to months, unless specified)
DELTA Max(1600/2000) 24 months + 12 months (Registration for warranty extension)
DELTA Max Smart Extra Battery 24 months + 12 months (Registration for warranty extension)
DELTA Pro 24 months + 12 months (Registration for warranty extension)
DELTA Pro Smart Extra Battery 24 months + 12 months (Registration for warranty extension)
RIVER mini 24 months
RIVER 24 months
RIVER Max 24 months
RIVER Max Plus 24 months
RIVER Pro 24 months
RIVER Extra Battery 24 months
RIVER Pro Extra Battery 24 months
DELTA mini 24 months
DELTA 24 months
RIVER 2 5 years
RIVER 2 Max 5 years
RIVER 2 Pro 5 years
DELTA 2 5 years
DELTA 2 Extra Battery 5 years
Smart Generator(Dual Fuel) 24 months
400W Portable Solar Panel 12 months
220W Portable Solar Panel 12 months
160W Portable Solar Panel 12 months
110W Portable Solar Panel 12 months
400W Rigid Solar Panel 10 years
100W Rigid Solar Panel 60 months
100W Flexible Solar Panel 36 months
Accessories 12 months
Smart Home Panel 24 months
Power Hub 5 years
Power Kits Console 5 years
2kWh/5kWh LFP Battery 5 years
Solar Tracker 12 months
Double Voltage Hub 12 months
EV X-Stream Adapter 12 months
Blade 36 months + 12 months (Registration for warranty extension)
GLACIER 12 months + 12 months (Registration for warranty extension)
Wave 2 12 months + 12 months (Registration for warranty extension)

2 Years to 3 years warranty depending on the product

The warranty period for is 1~25 years for different Sungoldpower products. In each case, the warranty period is measured starting on the day of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Our products come with 30 days return policy. Within the return period, Sungoldpower will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping fees.

BLUETTI Warranty Period

BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.

The warranty period starts on the date of purchase by the original consumer purchaser,

For the product of portable power station, the warranty period varies from 24 months to 72 months.

For the product of home backup system, the warranty period varies from 48 months to 60 months.

For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.

No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.

Please click here for more details.

Warranty Statement

Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

A purchased order number made through BLUETTI official stores.

Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Exclusions of Warranty

  • 1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
  • 2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
  • 3. Purchased from unauthorized resellers;
  • 4. Use for special application other than normal consumer use;
  • 5. Lost, stolen or full refunded product;
  • 6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
  • 7. Invalid proof of purchase;
  • 8. Warranty period expired
  • 9. The battery model on the warranty certificate does not match the actual item;
  • 10. Unauthorized alteration on the warranty certificate;
  • 11. Product wear and tear through the usage of time.

VMAXTANKS are known for their long life span, ranging from 8 to 10 years in float service applications. Many factors can play a big part in the actual life span of deep-cycle batteries. The main factors are the Depths of Discharge and their frequency.

Nature of use, temperature, storage conditions, and charging procedure are among other factors that can prolong or shorten their life span.

VMAX AGM Batteries have a 12 month warranty against manufacturer defects.

VMAX Lithium LFP Batteries have a 7 year pro-rated warranty against manufacturer defects.

Since VMAX AGM batteries are designed to be used in tough applications demanding frequent Deep Depths of Discharge, they are warranted for 12 months from date of purchase to original customers against defects and workmanship.

Within this period, defective batteries due to manufacturer defect must be returned to the VMAX Authorized Dealer where the product was purchased for a warranty claim.

Beyond the first 24 months of the Free Replacement Period, the VMAX Lithium Battery warranty is pro-rated for up to 7 years based on the following uses:

Battery Used 1-12 Months 13-18 Months 19-24 Months 25-36 Months 37-48 Months 49 - 84 Months
Audio Full Replacement 20% off MSRP 10% off MSRP 10% off MSRP 10% off MSRP 10% off MSRP
RV, Solar, and Power Backup Full Replacement Full Replacement Full Replacement 40% off MSRP 30% off MSRP 20% off MSRP
Medical Equipment Full Replacement Full Replacement Full Replacement 40% off MSRP 30% off MSRP 20% off MSRP
Marine & Trolling Motors Full Replacement Full Replacement Full Replacement 40% off MSRP 30% off MSRP 20% off MSRP
Golf Cart Full Replacement Full Replacement Full Replacement 40% off MSRP 30% off MSRP 20% off MSRP
Mobility & Wheelchairs Full Replacement Full Replacement Full Replacement 40% off MSRP 30% off MSRP 20% off MSRP
Industrial Full Replacement Full Replacement Full Replacement 40% off MSRP 30% off MSRP 20% off MSRP

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date.

There is a ten year "No Leak" warranty, which does not cover leaks due to freezing. To have a leaking panel repaired or replaced, within the 10 year leak warranty, the panel needs to be sent back to the manufacturer to be inspected (cost of return shipping is the customer's responsibility). If the panel is freeze damaged, a $50 repair fee or replacement fee will be charged. Shipping and handling fees are to be paid for by the customer.

The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.

WARRANTY LIMITATIONS This warranty does not include:

  • Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as freezing damage or use in rental or contract trade or commercial use.
  • Any condition resulting from incorrect or inadequate maintenance or care
  • Damage resulting from misuse, abuse, negligence, accidents or shipping damage
  • Dissatisfaction due to buyer’s remorse
  • Normal wear and tear
  • Damages incurred during transportation
  • Damages incurred during assembly or maintenance
  • Any used, previously displayed items

The Company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser. For consumer transaction, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser. All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to contact the manufacturer regarding any warranty return or replacement. Please retain invoices for a minimum of one year for warranty purposes.


The warranty period for all of RICH SOLAR's products is outlined below

  • Rigid Solar Panels: 25-year power output warranty
  • Portable Briefcase Solar Panels: 25-year power output warranty
  • Portable Power Stations: 2 years
  • Solar Charge Controllers: 2 Years (MPPT) | 6 Months (PWM)
  • Inverters: 2 years
  • Flexible Solar Panel: 1-year workmanship and materials
  • CIGS Flexible Solar Panel: 1-year workmanship and materials
  • LiFePO4 Lithium Battery (Cells): 10-year manufacturer defect

  • The warranty period for all other RICH SOLAR products and components is one (1) year from the date of original purchase by the original consumer. A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online RICH SOLAR Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period. Warranty coverage is not conditioned upon such registration.

Warranty info

Thank you for your interest in the products and services of Opsolar Battery.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Opsolar Battery (the "Physical Goods").

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Opsolar Battery will repair or replace, at no charge(but NOT including the round shipping fee during warranty time), products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

This Limited Warranty is transferable.

What will we do to correct problems?

Opsolar Battery Will:

Replace or repair the Product at no charge, using new or refurbished replacement parts

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Opsolar Battery is 7 or 10 Years base on different model, from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 1 Years from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

Conditions, malfunctions or damage not resulting from defects in material or workmanship.

Conditions, malfunctions or damage resulting from negligence, improper maintenance or modification- Damaged or destroyed by natural causes including but not limited to lightning, flood, or other natural disaster- Theft or loss of the Physical Goods This Limited Warranty does not cover any shipping charges, handling charges, gift wrap fees or taxes. You are responsible for and must prepay all shipping charges.

Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections .

Environmental damage; inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage .

Damage caused by collision.

Damage due to improper maintenance; under- or over-charging the Product, dirty terminal connections.

Product that has been opened, modified or tampered with.

Product that was used for applications other than which it was designed and intended for, including repeated engine starting

Product that was used on an over-sized inverter/charger without the use of a Manufacturer-approved current surge limiting device.

Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor startup up current that is not used in conjunction with a Manufacturer-approved surge-limiting device.

Product not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at low state-of-charge.

You shall assume all risk of loss or damage to the Physical Good while in transit to Opsolar Battery.

What do you have to do?

To obtain warranty service, you must obtain a Return Merchant Authorization (RMA) number and instructions on how to return a product by contacting us.

Deliver the Physical Goods, in its original packaging, including any accessories or documents that shipped with the Physical Goods to the address specified by Opsolar Battery.

To obtain the Return Merchant Authorization (RMA) number, you can contact us by any of the following contact methods:

By email:

By visiting this page on our website:

If you have any technical support please find frequently answered question in our facebook group:

Limited Warranty One Year Limited Warranty

Natures Generator Inc. warrants to you, the original purchaser of this new product, that the product shall be free of defects in the original manufacture of the material or workmanship for a period of one (1) year from the original date of your purchase of the product (“Warranty Period”). This product must be purchased from an authorized dealer and packaged with this warranty statement. This warranty does not cover refurbished product.

What does this Warranty Cover? During the Warranty Period, if the original manufacture of the material or workmanship of the product is determined to be defective by an authorized dealer, Natures Generator Inc. will (at its sole option): (1) repair the product with new or rebuilt parts; or (2) replace the product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Nature's Generator Inc. and are not returned to you. If service of products or parts are required after the Warranty Period expires, you must pay all labor and parts charges. This warranty lasts as long as you own your product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the product.

How to Obtain Warranty Service? Please call 1-800-975-7909 Monday through Friday, 9:00AM to 5:00PM PST. You will be provided with a Return Merchandise Authorization (RMA) number and return instructions. Send product to:

3233 Mission Oaks Blvd Suite N Camarillo, CA 93012

Please include the RMA number prominently displayed on the shipping box and include your name, phone number and address with the product inside the box.

Please note that the 1 year warranty does not cover the following: • Cosmetic damage • Damage due to force majeure, such as lightning strikes, fire, flood, etc.. • Accident • Misuse • Abuse • Negligence • Modification of any part of the product • Damage due to incorrect operation or maintenance • Connection to an incorrect voltage supply • Products sold as is or with all faults • Consumables, such as batteries • Products where the factory applied serial number has been altered or removed

For these cases, repair fee plus the amount of the part(s) that needs to be replaced will be charged to the customer.


Contact Natures Generator Inc:

For customer service please call 1-800-975-7909

Natures Generator Inc. 3233 Mission Oaks Blvd Suite N Camarillo, CA 93012

In the unlikely event you are having an issue with one of our batteries we have developed a straight forward warranty & return policy:

For all returns or warranty claims contact

30-day money back guarantee. Returns of undamaged batteries may be issued full refunds less a 5% restocking fee.

World beating / best in class 11 year warranty on all batteries.

It’s simple. Dakota Lithium batteries are built to last. We stand by our craftsmanship. If we made a mistake in building your battery we’ll fix it or replace it.

Dakota Lithium offers a 11 year manufacturers defect warranty from the date of purchase [fine print available here]. The average lifespan of a Dakota Lithium Iron Phosphate battery is 2,000 recharge cycles, or roughly 5 – 10 years with regular use that is appropriate to what the battery is designed for (see the specifications of the battery).

This warranty does not cover negligence or misuse of the battery or normal wear and tear. If it is deemed that the battery was used improperly, you will be subject to a $150 an hour repair charge plus parts and shipping.

Dakota Lithium 12V to 48V batteries are not intended or warrantied for serial wiring applications above 48V.

To submit a warranty claim, please contact the original place of purchase. The battery may be required to be shipped back to us (Dakota Lithium) for further inspection.

1 year warranty on all accessories & complimentary products (chargers, powerbox cases, volt meter, etc).

Free lifetime technical support & free battery analysis.

Warranty only applies to original owner (non-transferable).

Warranties can be used for an exchange of a component only once.

Customer pays return shipping on returns or warrantied component inspections. Shipping costs for qualified returns will be refunded by Dakota Lithium. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.

If you have a quality issue with a product please contact support to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Dakota Lithium is not responsible for return shipping.

Do-It-Yourself modifications or damage due to gross negligence or abuse are not covered by the warranty.

Return Address:

Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.

Dakota Lithium

Technical Support Team

225 South Lucile St.

Seattle, WA 98108



This Warranty Disclaimer ("Disclaimer") sets forth the terms and conditions governing the warranty coverage provided by Lion Energy ("we," "our," or "us") for designated products sold or distributed by us.

Warranty Coverage: We provide a limited warranty that covers factory defects in materials and workmanship ("Defects") for a period of 5 years from the date of purchase ("Warranty Period"). This warranty is applicable only to the original purchaser of the product ("Buyer"). Exclusions: This warranty does not cover normal wear and tear resulting from regular use of the product. Normal wear and tear include, but are not limited to, scratches, dents, fading, discoloration, or any other deterioration that occurs through customary use of the product. Additionally, this warranty does not cover damages caused by improper handling, misuse, neglect, accidents, modifications, or any unauthorized repairs or alterations made to the product. Warranty Claims and Remedies: If the product exhibits a Defect during the Warranty Period, the Buyer must promptly notify us and provide proof of purchase. We, at our discretion, will either repair or replace the defective product, subject to the terms and conditions of this Disclaimer. Any repaired or replaced product shall be covered by this warranty for the remaining Warranty Period or thirty (30) days, whichever is longer. Limitations of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE PRODUCT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOSS OF USE, OR COSTS OF SUBSTITUTE GOODS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Governing Law: This Disclaimer shall be governed by and construed in accordance with the laws of Utah, USA. Any disputes arising under or in connection with this Disclaimer shall be subject to the exclusive jurisdiction of the courts located in Utah, USA.

By purchasing or using our product, the Buyer acknowledges and agrees to be bound by the terms and conditions of this Warranty Disclaimer.

Lion Energy

735 Auto Mall Dr American Fork, UT 84003


Warranty Claims for Quality-Related Issues

For quality-related warranty claims, items will be replaced with the same refurbished model or a similar refurbished model of equal value. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 30 days after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Anker’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

  • ● Buyer must provide sufficient proof of purchase
  • ● Anker must document what happens when buyers troubleshoot the product
  • ● The defective item’s serial number and/or visible proof depicting the defect are required
  • ● It may be necessary to return an item for quality inspection
  • ● For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

Valid proof of purchase:
  • ● Order number from online purchases made through Anker
  • ● Sales invoice
  • ● Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 30-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
  • ● Returning products for any reason other than a proven defect
  • ● Warranty claims on items taken outside the original country of purchase
  • ● Buyer’s accidental returns
  • ● Returning personal items
  • ● Returning items claimed to have defects but found by Anker quality control to be in working condition
  • ● Returning defective items in international shipping
  • ● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:
  • ● Products without sufficient proof of purchase
  • ● Lost or stolen products
  • ● Items that have expired their warranty period
  • ● Non quality-related issues (after 30 days of purchase)
  • ● Free products
  • ● Repairs through 3rd parties
  • ● Damage from outside sources
  • ● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • ● Purchases from illegitimate resource

Anker is not liable for:
  • ● Loss of data incurred from use of Anker products
  • ● Returning personal items sent to Anker

The warranty period for Montek power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. To obtain warranty service, contact our customer service team at

Limited Warranty

ACOPower Inc. warrants to the original consumer purchaser that the ACOPower product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth ACOPower's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

TESFRIDGE comes with an 18-month limited warranty, while other products are covered for one year. The warranty period starts from the original consumer purchaser's date of purchase, and proof of purchase, such as the sales receipt, is necessary to establish the commencement of the warranty period.


ACOPower will replace (at ACOPower's expense) any ACOPower product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer

The warranty on ACOPower's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.


Enernova offers a wide range of products, including portable power supplies, solar panels, and home off-grid systems. We strive to make your life greener, more convenient and more environmentally friendly. 

Enernova aims to provide the highest quality products and services for the development of new technology and customer satisfaction. 


If you experience any inconvenience when purchasing or using Enernova products, we will provide the following support (guarantee). can be attached for a smooth response. If you purchase from other sellers or sellers, the quality of the product cannot be guaranteed, so it will not be covered by the manufacturer's regular warranty. If you have any questions about product defects, please contact the place of purchase. 


Pre-purchase inquiries (product models, specifications, technical details): After-sales service (technical details, usage, malfunctions): Email sending time: Weekdays 10:00-16:00 *Saturdays, Sundays, and holidays excluded


(1) 30-day return and money back guarantee

Within 30 days (Note) from the date of your order, we will accept refunds after returning the product to the location specified by us only in one of the following cases. (Note: Pre-orders are excluded. Pre-orders only will be counted from the shipping date.)

1) In case of product defects

If the product does not work as described in the instructions, if the product is unused and damaged, or if the box was crushed when it arrived at the customer (these situations is called a "defect"), we will refund the full price of the product to the customer who wishes. In this case, we will bear the return shipping fee for returning the product. However, regarding product defects caused by actions that lead to product failures unintentionally by the customer, such as dropping after purchase, impact, modification, submersion, etc. (referred to as "defects caused by customer negligence"), It is not covered by this warranty. 

2) If you wish to return the item for reasons other than the above

If there is no problem with the product you purchased, but you unintentionally ordered the wrong product (including wrong color or length), or if you wish to return the product, We will refund the full price of the product on the condition that you pay for the return shipping fee. Please note that we will not accept returns if the customer decides to return the product by cash on delivery. The above guarantees 1) and 2) are limited to Amazon stores where the seller is Enernova Refunds will be made through Amazon's system.

(2) 12 months product warranty

In the event that the product you are using within 12 months (Note) from the date of your order has an event that seems to be defective, after confirming that the event is defective, we will replace it with the same product, Alternatively, we will accept measures that we deem appropriate, such as repairs. In that case, we will bear the shipping fee. In addition, we offer a 24-month extended warranty with user registration on the official website ( shop

(Note: Pre-orders are excluded. Pre-orders only will be counted from the shipping date.)

However, in the event that we are unable to replace the product with the same product due to our circumstances, such as out of stock, discontinued sales, etc., or if we are unable to take appropriate measures such as repairs, we may replace the product with an equivalent successor product. Alternatively, please note that we may refund the product price on the system. Defects caused by customer negligence are not covered by this warranty. 


WARRANTIES ON THIS PAGE ARE PROVIDED SOLELY BY ENEROVA TO CUSTOMER. In addition to the warranty information on this page, Amazon also accepts returns and refunds according to a separate policy. If you want Amazon's warranty, please contact Amazon, not Enernova. . 

The 12-month long-term product warranty is a service that provides support (warranty) for 12 months from the date of your order. The warranty period will not be extended again after arranging a replacement product or repaired product. The warranty support provided on this page is only available if the seller is or Even if the customer purchased on the website, if the customer purchases from another store or seller, the warranty provided on this page will not apply. Thank you. Please contact the store where you purchased the product. 

In the event that we arrange replacement or repaired products based on the warranty information provided on this page, delivery is limited to within Japan. For example, even if the customer has moved overseas after purchase, the warranty can still be applied, but the delivery address for the replacement or repaired product must be an address within Japan. In addition, regarding the returns and returns for which our company bears the shipping costs for the warranty information on this page, the customer will be responsible for the shipping costs and other costs related to the return from overseas to our company. 

If you wish to receive the warranty information on this page, you must return the product to be returned or repaired to us. We kindly ask the customer to return the product within 2 weeks after confirmation of warranty acceptance through Enernov customer support. Please note that if the product is returned after two weeks, we may not be able to accept the warranty service. 


Please have your product number and order number ready when contacting Customer Support. Please provide us with your product number and order number so that we can resolve your issue as quickly as possible. 

If our policies regarding warranty support change, we will update this page as needed. If these terms are changed, the changed terms will apply to all products for which the customer applies for warranty support after the change. If you have purchased any of our products, please visit our Return Policy page at any time for the most up-to-date information. 

Warranty Period

The warranty periods for our products are as follows:

Product Base Warranty Warranty Extension* Total Warranty
SuperBaseV/Satellite Battery/Smart Home Panel 3 Years 2 Years 5 Years
400W Solar Panel/320W Solar Panel/Mobile EV Charger/All SuperBase V related accessories 3 Years N/A 3 Years
SuperBase Pro/SuperBase M 2 Years 1 Year 3 Years
200W Solar Panel/All SuperBase Pro and SuperBase M related accessories 2 Years N/A 2 Years
Power banks 2 Years N/A 2 Years
Solar cables, battery cables and micro inverter cables 1 Year N/A 1 Year

*A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved.The table above indicates the warranty periods for products purchased from Zendure or its retail partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.


The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement.To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.