Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please see below Solar Paradise Shipping time Delivery Info Policy By Brands

Shipment Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment to P.O. boxes or APO/FPO addresses

Our Store ships to addresses within the U.S., some of U.S. Territories, and does not ship to P.O. Box and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most packages are shipped via UPS or FedEx. For further shipping information, please contact us. The estimated delivery time is 7-10 business days.

Damages

Our store is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days.

Shipping Fee & Time

Free shipping for all orders in the contiguous U.S. Currently, we only ship orders to the USA.

Products shipped via free shipping service are normally delivered within 3-5 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.

Shipping Orders

Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Delivery Address

A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status

Order(s) will be shipped by Jackery at USA. When you place an order, you will receive a shipping information email automatically from Jackery. Please check your email address. If you haven't found the email, please check your spam box and add Jackery to your contact list.

    Shipping within the lower 48 United States is FREE
    Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands may incur an extra charge
    We do not ship kit and panels to P.O. boxes.
    If you would like to ship to a P.O. box, please contact us 

    We hope you have enjoyed your online shopping experience with ACOPOWER. Please read below for more information about our shipping and return policies.

    For Continental U.S. Orders: 

    ACOPOWER offers free shipping for many of our products with UPS Ground, Fedex Ground, USPS First Class or Priority according to size, weight and delivery address. Any items that qualify for free shipping will be identified on the product listing page. Before shipping, the order processing time will take between 1-3 business days. 

    Usually, the USA Ship From address zip codes are Walnut CA 91789 or Chino CA 91710. Depending on your order, your purchase may arrive in multiple packages from different locations. 

     

    ACOPOWER offers a variety of shipping services as listed below besides free ground shipping: 

    1.   2-day or 1-day shipping. An extra shipping charge would be applied. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address. Expedited orders cannot be sent to PO Boxes.
    2.   Signature confirmation. Your order can add the signature confirmation for the shipping. An extra shipping charge would be applied. 
    3.   Expedite Processing. As soon as you place an order, inform ACOPOWER team for the expedition requirement. Processing times are based on business days (Monday to Friday) excluding Holidays and weekends.
    4.   Pick-up: If you are in the area and would like to pick up your order from our warehouse, please call us to confirm.
    5.   Freight: Orders larger than 150lbs could be shipped by freight. Talk with sales rep. for discount and shipping fee. Please note that return orders by freight will have the shipping charge for delivery and return transportation.

    Some other conditions: 

    Shipments cannot be rerouted once a package has been shipped.

    Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.

    We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new ACOPOWER products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.

    ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.  If your product is defective or sustains damage during shipping, please contact us at support@solarparadise.com right away. Remember to keep all the original packaging for any items that need to be returned. The returns need to be authorized by our customer service department prior to being processed.

    If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please contact Customer Service for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and ACOPOWER cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, ACOPOWER cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, ACOPOWER cannot be held liable for any damages or missing pieces for accepted via signature delivery.

    Alaska, Hawaii, and Puerto Rico

    Yes, ACOPOWER can ship to Alaska, Hawaii, and Puerto Rico via USPS for small parcels and UPS 2nd Day for larger packages, but there is typically a surcharge.

     

    1. Please note Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the Virgin Islands can’t be shipped now.

    2. Please note we don't accept APO、FPO、DPO.

    3. Please note not each product can be shipped to Canada now.

    4. Please note that we don’t ship to PO Boxes so make sure to enter a physical address.

    5. Please note that the shipping fee is determined by the order value after any discounts have been applied. Thank you!

    6. When ordering from BougeRV, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Usually, your order will not incur handling charges or customs duties.

    7. We accept order cancellations before product shipment or production. If the order is canceled, you will receive a full refund. We cannot cancel an order if the order has already shipped. 

    8. We know that professional installation is often required. Due to the possibility of unforeseen issues, we strongly recommend that you wait until the status of your order has been received and verified before making any work to begin using your new BOUGERV product.

    9. This solar panel is non-refundable once shipped.

    10. When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!

    11. If you need further assistance, please contact us - we're more than happy to help!

    Free shipping for all batteries to the lower 48 US States and Canada.
    Batteries ship UPS Ground + Tracking for domestic shipping. Typical freight time is 5-8 days. You will receive a tracking number when your battery ships.
    The USPS does not allow for batteries to be shipped to Post Office boxes (PO Box). For the shipping address please use a street address.
    FedEx, USPS, or DHL is used for international shipping and for Hawaii & Alaska shipments, depending on the product and country. To calculate exact shipping rates please go to checkout and enter your order and shipping address.

         

        SHIPPING

        Renogy offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Any items that qualify for free shipping will be identified on the product listing page. Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages.

        ORDER PROCESSING

        For Continental U.S. Orders: Processing time can take between 1-3 business days. For International Orders: Processing time can take between 3-5 business days.

        Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address.

        Shipments cannot be rerouted once a package has been shipped.

        Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.

        We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new Renogy products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.

        CONTINENTAL U.S.

        Ground: Most Renogy products have free ground shipping offered and can take between 3-5 business days.

        Two Day: Two Day shipping is available for orders shipped within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.

        All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for Two Day shipping due to size, weight, hazardous materials, and delivery address.

        One Day: One Day shipping is available for orders shipped within the 48 contiguous United States. One Day delivery orders will only be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.

        All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for One Day shipping due to size, weight, hazardous materials, and delivery address.

        Freight: Panels larger than 200 Watts must be shipped by freight and do not qualify for free shipping. Please note that return orders by freight will have a $500 charge for delivery and return transportation ($250 each way).

        Other freight delivery charges are listed below:

        • Delivery to remote areas may incur additional cost up to $50 - $280.
        • Delivery to limited access areas such as schools or churches will incur additional cost starting at $50.
        • Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($75 - $300). 

        ALASKA, HAWAII, PUERTO RICO AND GUAM

        Yes, Renogy can ship to Alaska, Hawaii, Puerto Rico and Guam via USPS for small parcels and UPS 2nd Day for larger packages, but cannot ship batteries and solar panels that over 320W. And there is typically a surcharge. If you have any questions or need assistance with your order, please contact us.

        INTERNATIONAL

        Depending on where you’re located, Renogy may be able to ship a purchase internationally. Please submit a case so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-7 business days for shipping.

        International orders will be subject to customs clearance.

        If you have any further questions, please contact us.

        Shipping Policy

        About Shipping:

        Jakiper would ship by FedEx, UPS, DHL door to door delivery. Once shipped out,we would update the tracking info by email to customer. And normally deliver time is 2 weeks.

        Shipping cost and tax:

        Price including the import tax and custom clear fee, you don’t have to pay more, but in some places, you have to pay tax as per local regulation.

        You can always send email to us request our sales to help to check if tax will be applied in your place.

        Available locations:

        Jakiper have stock in USA,Canada, and also Jakiper support DDP courier delivery to other country & place:

        For any others or help we could do,please feel free to contact us.

        Free Shipping

        We are glad to offer FREE SHIPPING on orders that are to be shipped within the continental US.

        We currently do not offer Free Shipping for orders being shipped to Puerto Rico.

        We currently do not offer shipping to Hawaii or Alaska through our website. If you are interested in placing an order to ship to either of these locations, feel free to reach out to us directly so that we can work to provide you with custom shipping arrangements. 

        Shipment Cut-Off Times

        Small Parcel Orders

        If your order is received Monday - Thursday then it will ship within 24 hours.

        If your order is received Friday - Sunday, then it will ship the following business day.

        Freight/LTL Orders

        If ordered Monday - Thursday, any orders that must be shipped on a pallet via a Freight carrier will be shipped the following business day to account for the proper carrier pick-up schedule. 

        If ordered Friday - Sunday, shipping arrangements will be made the following business day.  

        Transit Times

        For any small parcel shipments going Ground, you can usually expect delivery of your product within 5-7 business days for orders being shipped to any of the contiguous states.

        For any Freight/LTL shipments, you can usually expect delivery of your product within 6-12 business days for orders being shipped to any of the contiguous states.

        Product Availability

        Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order.

        **Our product cannot be shipped to P.O. Boxes**
        1. We need 1 to 3 working days to process the order, and usually 7-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notify our customers ahead of delays.
        2. All our orders are shipping from the US-CA warehouse.
        3. Our main shipping service providers include FEDEX, UPS, etc.
        4. During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.
        5. Bluetti is not responsible for any shipping deliveries that may be affected by customs duties, delays or loss due to natural disasters, or air and ground transportation strikes or delays.

        Free shipping for US mainland 48 states.

        HOW LONG DOES DELIVERY TAKE?

        We need 3 to 5 working days to process the order, and usually 6-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.

        HOW CAN I GET FREE SHIPPING FOR YOUR PRODUCTS?

        We provide 100% FREE Shipping.(except some remote address)

        WHAT SHIPPING CARRIERS DO YOUR USE?

        We use all major carriers, such as dhl/fedex/ups/usps and local courier partners. You have the option to choose faster shipping if you pay the additional cost.

        CAN I STILL CHANGE MY SHIPPING ADDRESS EVEN THOUGH THE PACKAGE HAS BEEN SHIPPED OUT?

        Sorry, once shipped out, we can’t change the delivery address.

        WHAT SHOULD I DO IF THE PACKAGE DAMAGED BY THE TRANSPORTATION WHEN FEDEX DELIVERY FOR ME?

        If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.  

        SOME OTHER THINGS TO NOTE ABOUT YOUR ORDER

        All orders must have a valid street address, expedited orders cannot be sent to PO Boxes.

        Shipments cannot be rerouted once a package has been shipped.

        Your order may require a signature.

        Shipping

        Affected by COVID-19, there will be some delay in the delivery.


        How can I get free shipping for your products?

        We only do free shipping for the orders from mainland U.S.

        When will my order be shipped out?

        Usually within 1-24 hours if all your items are available to ship (Not ship on weekends and holidays). Once an order has been fulfilled, you will receive one shipping update email.

        How long does delivery take?

        2-8 business days for the USA, 7-35 business days for other countries. 

        Which countries do you ship to?

        United States, Germany, Netherlands, Austria, Belgium, Czech, Hungary, Slovenia, Slovakia, Luxembourg, Lithuania, France, Poland, Denmark, Italy, Estonia, Sweden, Finland, Latvia, Spain, Portugal, Greece, Monaco, Ireland, Malta, Romania, Bulgaria, Croatia, Japan, Australia, United Kingdom, Canada, Spain, Switzerland, Russia, Israel, Norway, Belarus, Ukraine, Kazakhstan.

        Where is the package shipped from?

        US warehouse in California.

        How will my delivery be shipped?

        UPS, FedEx, USPS, DHL, or other dedicated logistics.

        Can I still change my shipping address even though the package has been shipped out?

        Sorry, once shipped out, we can’t change the delivery address.

         Can you ship to PO BOX address in the mainland U.S.?

        No, we can't ship to Po Box address.

        Shipping

        Order Processing

        For Continental U.S. Orders: Processing time can take between 1-3 business days.

        Shipping

        RICH SOLAR offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Any items that qualify for free shipping will be identified on the product listing page. Shipping times are based on business days (Monday to Friday) excluding Holidays and weekends. Depending on your order, your purchase may arrive in multiple packages. For orders with a value of $200 or more, a signature may be required. If you would like to waive the signature requirement, you must let a representative know as soon as possible.

        Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address.

        Shipments cannot be rerouted once a package has been shipped.

        Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.

        We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new RICH SOLAR products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.

        If you are in the area and would like to pick up your order from our warehouse, please read our Will Call Policy.

        Continental U.S.

        Ground: Most RICH SOLAR products have free ground shipping offered and can take between 3-5 business days.

        Two Day: Two Day shipping is available for orders shipped within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if placed by 12:00pm PST on a business day or processed the following business day if placed after 12pm PST.

        All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for Two Day shipping due to size, weight, hazardous materials, and delivery address.

        One Day: One Day shipping is available for orders shipped within the 48 contiguous United States. One Day delivery orders will be processed on the same day if placed by 12:00 pm PST on a business day or processed the following business day if placed after 12:00 pm PST.

        All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Again, as mentioned above, not all items are eligible for One Day shipping due to size, weight, hazardous materials, and delivery address.

        Freight: Panels larger than 200 Watts must be shipped by freight and do not qualify for free shipping. Please note that return orders by freight will have a $500 charge for delivery and return transportation ($250 each way).

        Other freight delivery charges are listed below:

        -Delivery to remote areas may incur additional cost up to $50 - $270.

        -Delivery to limited access areas such as schools or churches will incur additional cost starting at $50.

        -Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($75 - $300).

        Alaska and Hawaii

        Yes, RICH SOLAR can ship to Alaska and Hawaii via USPS for small parcels and UPS 2nd Day for larger packages, but there is typically a surcharge. In the instance of our popular 100W Monocrystalline & 100W Polycrystalline Solar Panel, the additional shipping fee is around $30. If you have any questions or need assistance with your order, please give our sales team a call.

        International

        Depending on where you’re located, RICH SOLAR may be able to ship a purchase internationally. Please contact us so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-7 business days for shipping.

        Shipping Policy

        Windy Nation will ship orders as soon as possible Monday through Friday excluding holidays, which in many cases is same day. However, please allow 1-2 business days for your order to process before it is shipped.Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday. Once your order ships, you will receive a shipment confirmation via email with a UPS or USPS tracking number that you can use to find out when your goods should be arriving.

        Contiguous 48 US States

        Windy Nation offers free ground shipping on all orders to the contiguous 48 US states.

        Expedited Shipping

        Windy Nation also offers 3-Day, 2-Day, and Next Day Air shipping on all domestic orders. Expedited orders placed Monday through Friday before 2:00pm PST will ship on the same day that the order was placed. Expedited orders placed Monday through Friday after 2:00pm PST will ship on the following business day. Please note that expedited orders cannot be shipped on holidays that the major shipping companies recognize (i.e. Christmas Day, Thanksgiving Day, etc.). Ship times are from the date that it is shipped out, not the date the order is placed. Saturday, Sunday and holidays are not considered business days and we do not offer Saturday or Sunday delivery via UPS. The fee for expedited services will be calculated and charged at checkout. This fee is non-refundable due to a return.

        U.S. Territories, P.O. Boxes, or APO/FPO Addresses

        Windy Nation ships to Postal Boxes within the U.S., U.S. Territories (ie Alaska, Hawaii, Puerto Rico, Guam, and U.S. Virgin Islands), and APO/FPO/DPO addresses using USPS.

        For many smaller items, there is no additional charge for this service. If a fee is applicable, this fee will be presented and charged at checkout. This fee is non-refundable due to a return.

        International

        Windy Nation ships globally, excluding certain destinations due to manufacturer restrictions. If your order cannot be shipped internationally we will inform you via email or phone as soon as possible.

        Windy Nation prefers UPS for all International deliveries due to improved reliability. The cost to ship with any available options, will be presented and charged at checkout.

        NOTE: All prices are shown in US dollars. Please use a Currency Converter for conversion to currency of choice.

        Customs, Duties, and Taxes

        Windy Nation is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

        Shipping Issues

        Failed Deliveries & Returned Packages

        In the event UPS or USPS is unable to deliver a package due to an incorrect address entered by the customer or delivery is refused, Windy Nation is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.

        Service Delays

        Windy Nation is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or circumstances related to the courier itself, such as clearance delays.

        Lost or Stolen Packages

        Windy Nation is not responsible for lost or stolen packages in cases where the shipment tracking information states that the package has been delivered. In the event a package is lost or stolen, either the receiver or Windy Nation will need to contact the courier to open an investigation. We are unable to move forward until the investigation is complete and in some cases, may require a police report.

        Damages

        If you received your order damaged, immediately document and photograph (if possible) the packaging and the damage. Pleasesave all packaging materials and damaged goods and contact Windy Nation with all details, including the photographs.

        Shipping Changes

        Shipping changes after the order has shipped, such as intercepts, address change, and will call pick-up may be subject to a $25 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).

        Order Cancellation

        If you change your mind, act quickly! We turn around and process orders extremely quickly.

        Orders can be modified or cancelled only prior to shipping. Once an order has shipped it cannot be cancelled or modified.

        All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive shipment notification with tracking number when your order has shipped. 

        For US orders, we will ship from US warehouse. The standard shipping time is 6-8 business days.  

        There are two key factors that will decide when you will receive your package.

        1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 10 working days to process.

         

        2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from.

        Affected by Covid-19, there will be some delays in the delivery.

        Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers every day, and we strive to provide you with services of the highest level.

        The time frame of order delivery is divided into two parts:

        Priority local warehouse delivery, if the local warehouse is out of stock, the default delivery from Hong Kong, the shipping fee is $299

        1. Shipping From Local Warehouse

        2. Shipping From Hong Kong

        Shipping Fee and Time

        Currently, we offer free shipping on all orders to the contiguous United States only. Products shipped via the free shipping service are usually delivered within 3-7 business days of the order being placed.

        Shipping Orders

        Orders will be shipped within 3-5 business days after payment is processed. Estimated delivery dates may be delayed due to some unforeseen events. Orders for different products may be shipped separately. All purchases through Enernova are made under a shipping contract. This means that the risk of loss and ownership of these items passes to you when the items are delivered to the carrier.

        Order Cancellation

        We accept cancellation of orders prior to the shipment or production of the product. If an order is cancelled, you will receive a full refund. We cannot cancel an order if the products have already been shipped.

        Shipping Address

        A correct and complete shipping address is essential. Currently, we only ship orders to the United States (Hawaii and Alaska are excluded due to our shipping company's inability to ship). Once your order is ready for shipment or has been shipped, we cannot change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately to make corrections and the package will be reshipped with additional shipping charges. You must provide a reachable phone number for all orders.

        Shipping Carrier and Status

        Orders will be shipped by Enernova in the United States. When you place an order on the Enernova website, you will automatically receive a shipping information email from us. Please check your email address. If you do not find that email, please check your spam folder and add Enernova to your contact list.

        When items are in stock, we typically ship within 1-2 business days.

        Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

        Order Confirmation:

        • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
        • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
        • If your item is on backorder or unavailable, we will reach out to you via email.
        • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

        Order Shipment:

          • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
          • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
          • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
          • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
          • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
          • We do not offer Cash On Delivery.  
          • A phone number is required by the freight company so a delivery appointment can be made.  
          • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
          • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
      • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
        • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
        • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
        • To avoid a delay in receiving your order from customs, consider the following:
        • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
        • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
        • We do not refund original shipping charges for goods that are refused for delivery at customs.
        • We will deduct all additional fees resulting from refused international shipments from your refund.
        • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
        • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
            • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
            • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@solarparadise.com.

        Damages:

            • Please inspect the packaging of your items when they arrive.
            • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
            • If your item(s) do arrive damaged, please send photos to support@solarparadise.com and we will process an insurance claim on your behalf.

        Cancellations & Refunds:

        • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
        • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
        • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

        Backorders:

        • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
        • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
        • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
        • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

        This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

        Important Freight LTL Shipment

        1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
        2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
        3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
        4. Please make sure the phone number you entered at checkout is a good number to contact you at.
        5. Don't screen your calls until your item has been delivered. 
        6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
        7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

        How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

        • Carton damage requires visual inspection of contents of the unit. 
        • Solar Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Solar Paradise immediately. 
        • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
        • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

        Carton packaging has excessive damage with the exposed product:

        • Refuse shipment
        • Sign carrier paperwork: “Carton damaged and refused”
        • Notify Solar Paradise immediately.

        If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@solarparadise.com.

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