Nature's Generator Elite Platinum PE System 3600W + 4x 100W Solar Panel + 1x Power Transfer + 1x Power Pod Solar Generator Kit
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Nature's Generator Elite Platinum PE System 3600W + 4x 100W Solar Panel + 1x Power Transfer + 1x Power Pod Solar Generator Kit
The Nature's Generator Elite is the newest member of the Nature's Generator line of products and accessories. We built off of heritage of the current Nature's Generator to provide an increase of output wattage and battery run time.
The Nature's Generator Elite Platinum - PE System is a user-friendly unit that stores electrical energy in its internal battery and uses state-of-the-art electronics that convert 12-Volt power to 120-Volt everyday household electricity. Nature's Generator does not require gas to run and can be used indoors as it does not emit any toxic fumes like standard gas generators. It is also whisper quiet when in use. When you order, you'll get the Nature's Generator, a Heavy-Duty Cart to ensure ease of movement and transportation of the Nature's Generator and a 1-year product warranty.
Get To Know Your Nature's Generator
Front Panel Ports
- 3 x 120-Volt AC outlet
- 2 x USB port(UP TO 3A Combine power)
- 1 x 12-Volt DC outlet (240W max)
- 1 x 300-Watt Wind input
- 1 x 300-Watt Solar input
- 1 x 190-Watt Charging AC input
Other Port At The Back
- Expansion Port: 350A Anderson Power Pole
- AC Outlet Port: 120V 30amp Pure Sine Wave AC Outlet.
LCD Display: LCD display shows the information of the system. LCD Display Button: Press it to light up LCD display for 30 seconds.
Get To Know Your Nature's Generator Power Pod
Front Panel
- One 12V DC port (240W max)
- Solar Input (300W Max)
- LED multi-color battery fuel gauge
- Expansion Cord to connect to a Nature's Generator or Power Pod - 35in. Long
- Type: AGM Sealed Lead Acid
- Capacity: 100Ah (1,200Wh)
- Built-in charge controller
- Built-in low battery protection
Back Panel
- Expansion port: Anderson Power Pole
The Nature's Generator Power Pod also includes a compartment on the top section of the product. The fuse connector for expansion purposes is stored here. You can also store any other items inside the compartment that you may want to keep handy with your unit.
Get To Know Your Nature's Generator Solar Panel
- Rated 100-watts power panel
- Daisy-Chainable to another solar panel using MC4 branch connector
- Includes multiple positions (summer/winter) for optimum sun exposure
- Reinforced with 3.2mm safety, anti-reflective glass
- Included cable management system and wheels for mobility
- Heavy duty anodized durable aluminum frame
- Includes eye bolts for securing the power panel to different surfaces
*Stand and Wheels kit will be provided for free upon request. Some assembly required.
Get To Know Your Nature's Generator Power Transfer Kit
As the Power Transfer Kit links Nature's Generator Elite to the existing power lines in your indoor breaker panel, you can continue providing power without having to move big items like your refrigerator or getting into tight corners to unplug devices from your wall.
How to Use
- Fit the female connector of the included power cord into the power inlet of your Power Transfer Switch.
- Insert the male plug into any of the AC outlets on the Nature's Generator.
Specifications
- SKU: HKNGPTELP
Nature's Generator Elite
Inverter
- Output Power: 3600 watt max / 2880 continuous
- Pure sine wave
- Output voltage: 120V
- Output frequency: 60Hz
Battery
- Type: AGM Sealed Lead Acid
- Capacity: 12V 100Ah (1200Wh)
- Keep plugged in or recharge every 4 months of non-use
- Built-in charge controller
- Built-in low battery protection
Ports
- USB Port: 5V, up to 3A (15W)
- 12V DC Port: up to 20A (240W max)
- Expansion Port: 350A fuse
Chargers
- AC Charger: 190W
- AC Charger Indicator: red (charging) and green (charged)
- Solar Charger: 300watt
- Wind Charger: 300watt
General
- 18 x 12 x 15 in (47 x 30 x 38 cm) without cart
- 23 × 17 × 22 in ( 57 × 42 × 55 cm) with cart
- Operating temperature: 32-104 °F (0-40 °C)
- Storage Temperature: 23–111 °F (-5–45 °C)
- Weight: 120 lbs (54.4 kg)
Nature's Generator Power Pod Elite
- One 12V DC port (240W max)
- Solar Input (200W Max)
- LED multi-color battery fuel guage
- Operating temperature: 32-104 °F (0-40 °C)
- Storage Temperature: 23–111 °F (-5–45 °C)
- Expansion Cord to connect to a Nature's Generator or Power Pod - 45in. Long
- Type: AGM Sealed Lead Acid
- Capacity: 100Ah (1,200Wh)
- Keep plugged in or recharge every 4 months of non-use
- Built-in charge controller
- Built-in low battery protection
General
- Product dimensions - Power Pod Elite: 18 x 12 x 15 in.
- Weight out of box: Power Pod Elite - 92 lbs
- Operating temperature: 32-104 °F (0-40 °C)
- Storage Temperature: 23–111 °F (-5–45 °C)
- Output Voltage: 120V
- Output Frequency: 60Hz
- Front LCD Display shows battery level
Nature's Generator Power Panel
- 100 Watt panel
- Cell Type: Monocrystalline
- Voltage: 17 ~22V
- Fuse: 8A
Dimensions
- 840 x 670 x 35 mm or 33 x 26.4 x 1.4 inch
Weight out of box
- Without cart and cable - 15 lbs
Nature's Generator Power Transfer Kit Elite
Features & Data
- Connects to indoor breaker panel
- Use during power loss or as main source of power transfer
General
- Dimensions - Power Transfer Switch Elite: 8 x 4.75 x 13.25 in.
- Weight out of box: Power Transfer Switch Elite - 12 lbs
- Operating temperature: 32-104 °F (0-40 °C)
- Storage temperature: 23–111 °F (-5–45 °C)
- Warranty: 12 Months
What You Can Get
Nature's Generator Elite
- 1 × 3600W Nature's Generator Elite
- 1 × Accessory Box (Heavy Duty Cart)
- 1 × User Guide
- 1 x Power Cord (Inside back compartment)
- 12 months Warranty
Nature's Generator Elite Power Pod
- 1 x Nature's Generator Elite Power Pod
- 1 × User Guide
- Hardware box
- 12 months Warranty
Nature's Generator Power Panel
- 4 x 100W Monocrystalline Solar Panel
- 4 × Accessory Box (Stand and Wheels)*
- 2 x MC4 Branch Connector
- 2 x UL Approved 12 Gauge 5 foot Panel Cable
- 12 months Warranty
*Stand and Wheels kit will be provided for free upon request. Some assembly required.
Nature's Generator Power Transfer Kit - Elite
- 1 x Power Transfer Kit
- 1 x Conduit for Power Trasnfer Kit
- 1 x Cable clamps for Power Transfer Kit
- 10 Foot 12AWG Power cord for Power Transfer Kit
- 12 months Warranty
View and Download
Frequently Asked Questions
How to Recharge your Nature's Generator Elite Platinum PE System?
- Using included AC Cord - Estimated recharge time: 8 - 10 hrs.
- Using the Nature's Generator Power Panel - Estimated recharge time: 10 - 12 hrs.
- Using the Nature's Generator Wind Turbine. (Charge times can vary)
What Can the Nature's Generator Elite Platinum PE System Power?
All run times are estimated. By using your system with the included Power Panel & Wind Turbine, run times are extended further.
Run Times with Nature's Generator Elite + Power Pod Elite
- Smartphones - 200+ Recharges
- Tablets - 100+ Recharges
- Laptops - 40+ Recharges
- LED Light Bulbs - 160+ Hours
- Point of View Camera - 320+ Recharges
- Mini Fridge - 40-60 Hours
- Refrigerator - 26-40 Hours
- 32" LED TV - 40+ Hours
- Oscillating Fan - 40+ Hours
- CPAP Machine - 26+ Hours
- Circular Saw - 12 Hours of Normal Use
- Corded Drill - 26 Hours of Normal Use
Important: Installation of the Power Transfer Kit must be performed by a qualified electrician in compliance with all applicable electrical codes. Do not charge Nature's Generator by wall through AC input port when using Power Transfer Kit.
Disclaimer(s):
* All run times are estimates based on a fully charged generator. By using the included Nature's Generator Power Panel, run times can be extended.
* Run times are also dependent on the specific models of each item being used.
* The specifications are subject to change without prior notice.
Warning: The product can expose you to lead and other chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov
Order a Nature's Generator Elite Platinum PE System 3600W + 4x 100W Solar Panel + 1x Power Transfer + 1x Power Pod Solar Generator Kit today from SolarParadise.com. Free shipping + free gifts on all of our Nature's Solar Generators. Buy today and get a discount, free shipping, and a free gift!
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please see below Solar Paradise Shipping time Delivery Info Policy By Brands
Free Shipping
We are glad to offer FREE SHIPPING on orders that are to be shipped within the continental US.
We currently do not offer Free Shipping for orders being shipped to Puerto Rico.
We currently do not offer shipping to Hawaii or Alaska through our website. If you are interested in placing an order to ship to either of these locations, feel free to reach out to us directly so that we can work to provide you with custom shipping arrangements.
Shipment Cut-Off Times
Small Parcel Orders
If your order is received Monday - Thursday then it will ship within 24 hours.
If your order is received Friday - Sunday, then it will ship the following business day.
Freight/LTL Orders
If ordered Monday - Thursday, any orders that must be shipped on a pallet via a Freight carrier will be shipped the following business day to account for the proper carrier pick-up schedule.
If ordered Friday - Sunday, shipping arrangements will be made the following business day.
Transit Times
For any small parcel shipments going Ground, you can usually expect delivery of your product within 5-7 business days for orders being shipped to any of the contiguous states.
For any Freight/LTL shipments, you can usually expect delivery of your product within 6-12 business days for orders being shipped to any of the contiguous states.
Product Availability
Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order.
**Our product cannot be shipped to P.O. Boxes**
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@solarparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@solarparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Solar Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Solar Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Solar Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@solarparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
SolarParadise.com is committed to providing the best customer service in the solar industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
SolarParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@solarparadise.com
*Exclusions
SolarParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
SolarParadise.com Returns Policy By Brands
Returns
Within the First 30 days of Purchase
Any unopened/unused and non-defective product purchased on naturesgenerator.com can be returned to us within 30 days of the original ship date. The item(s) can be returned back to us but can be subject 15% restocking fee if the item has been opened or unboxed. In addition, there is a one-time online merchant processing fee of 3% that cannot be refunded. Please contact us via email or call us before any product is returned to us.
When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The shipping cost associated with any unopened/unused and non-defective product is the purchaser's responsibility.
Outside of 30 Days
We will be unable to accept any returns after 30 days from the date of purchase.
Pre-Orders
Any pre-orders placed can be canceled and refunded. There is a one-time online merchant processing of 3% that cannot be refunded for cancellations.
If your order includes an item that is on pre-order, we will fulfill the order in full when those items become available.
Damages
If for any reason your product is damaged upon receipt, please contact us immediately via email or call us so that we can work with you on getting a replacement.
Refunds
We refund the cost of the returned merchandise, minus the restocking fee, as soon as the product is processed through our returns department. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. The refund will not include the merchant service fee, which is 2.6% plus 30 cents at this point.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@solarparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@solarparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
QUESTIONS? EMAIL US: SUPPORT@SOLARPARADISE.COM
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Solar Paradise
We are passionate about helping you find the best Solar Kits for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the solar market. Our customers include those looking to power their off-grid home as well as protect themselves from a blackout, and those who like to travel and have a source of renewable power with them available wherever they go. Our customers are seeking a solar panel to enjoy their travels more and have peace of mind at home.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our solar kits inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Indiana.
- Most solar kits come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Enjoy Your Life More"
At Solar Paradise, our mission is to help you enjoy your life more. Solar kits have helped recreational travelers and off-grid households to have access to clean renewable energy at all times and wherever they go.
We believe solar kits and solar generators are the future of sustainable and portable energy. With the increasing popularity of solar kits and solar generators, everybody can enjoy their life more.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a solar kit is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@solarparadise.com.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier warehouses which are located throughout the continental USA.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 557-4962.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@solarparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
SOLAR PARADISE LLC
9783 E 116th St, Ste. 1048
Fishers, IN 46037-2822 United States
Like us on Facebook: https://www.facebook.com/officialsolarparadise
Pinterest: https://www.pinterest.com/paradisesolar
Financing Available
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If you have any issues with your product, please call us at (800) 557-4962 or email us at support@solarparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Solar Paradise Warranty Policy By Brands
Nature's Generator Elite Platinum PE System 3600W + 4x 100W Solar Panel + 1x Power Transfer + 1x Power Pod Solar Generator Kit
The Nature's Generator Elite is the newest member of the Nature's Generator line of products and accessories. We built off of heritage of the current Nature's Generator to provide an increase of output wattage and battery run time.
The Nature's Generator Elite Platinum - PE System is a user-friendly unit that stores electrical energy in its internal battery and uses state-of-the-art electronics that convert 12-Volt power to 120-Volt everyday household electricity. Nature's Generator does not require gas to run and can be used indoors as it does not emit any toxic fumes like standard gas generators. It is also whisper quiet when in use. When you order, you'll get the Nature's Generator, a Heavy-Duty Cart to ensure ease of movement and transportation of the Nature's Generator and a 1-year product warranty.
Get To Know Your Nature's Generator
Front Panel Ports
- 3 x 120-Volt AC outlet
- 2 x USB port(UP TO 3A Combine power)
- 1 x 12-Volt DC outlet (240W max)
- 1 x 300-Watt Wind input
- 1 x 300-Watt Solar input
- 1 x 190-Watt Charging AC input
Other Port At The Back
- Expansion Port: 350A Anderson Power Pole
- AC Outlet Port: 120V 30amp Pure Sine Wave AC Outlet.
LCD Display: LCD display shows the information of the system. LCD Display Button: Press it to light up LCD display for 30 seconds.
Get To Know Your Nature's Generator Power Pod
Front Panel
- One 12V DC port (240W max)
- Solar Input (300W Max)
- LED multi-color battery fuel gauge
- Expansion Cord to connect to a Nature's Generator or Power Pod - 35in. Long
- Type: AGM Sealed Lead Acid
- Capacity: 100Ah (1,200Wh)
- Built-in charge controller
- Built-in low battery protection
Back Panel
- Expansion port: Anderson Power Pole
The Nature's Generator Power Pod also includes a compartment on the top section of the product. The fuse connector for expansion purposes is stored here. You can also store any other items inside the compartment that you may want to keep handy with your unit.
Get To Know Your Nature's Generator Solar Panel
- Rated 100-watts power panel
- Daisy-Chainable to another solar panel using MC4 branch connector
- Includes multiple positions (summer/winter) for optimum sun exposure
- Reinforced with 3.2mm safety, anti-reflective glass
- Included cable management system and wheels for mobility
- Heavy duty anodized durable aluminum frame
- Includes eye bolts for securing the power panel to different surfaces
*Stand and Wheels kit will be provided for free upon request. Some assembly required.
Get To Know Your Nature's Generator Power Transfer Kit
As the Power Transfer Kit links Nature's Generator Elite to the existing power lines in your indoor breaker panel, you can continue providing power without having to move big items like your refrigerator or getting into tight corners to unplug devices from your wall.
How to Use
- Fit the female connector of the included power cord into the power inlet of your Power Transfer Switch.
- Insert the male plug into any of the AC outlets on the Nature's Generator.
Specifications
- SKU: HKNGPTELP
Nature's Generator Elite
Inverter
- Output Power: 3600 watt max / 2880 continuous
- Pure sine wave
- Output voltage: 120V
- Output frequency: 60Hz
Battery
- Type: AGM Sealed Lead Acid
- Capacity: 12V 100Ah (1200Wh)
- Keep plugged in or recharge every 4 months of non-use
- Built-in charge controller
- Built-in low battery protection
Ports
- USB Port: 5V, up to 3A (15W)
- 12V DC Port: up to 20A (240W max)
- Expansion Port: 350A fuse
Chargers
- AC Charger: 190W
- AC Charger Indicator: red (charging) and green (charged)
- Solar Charger: 300watt
- Wind Charger: 300watt
General
- 18 x 12 x 15 in (47 x 30 x 38 cm) without cart
- 23 × 17 × 22 in ( 57 × 42 × 55 cm) with cart
- Operating temperature: 32-104 °F (0-40 °C)
- Storage Temperature: 23–111 °F (-5–45 °C)
- Weight: 120 lbs (54.4 kg)
Nature's Generator Power Pod Elite
- One 12V DC port (240W max)
- Solar Input (200W Max)
- LED multi-color battery fuel guage
- Operating temperature: 32-104 °F (0-40 °C)
- Storage Temperature: 23–111 °F (-5–45 °C)
- Expansion Cord to connect to a Nature's Generator or Power Pod - 45in. Long
- Type: AGM Sealed Lead Acid
- Capacity: 100Ah (1,200Wh)
- Keep plugged in or recharge every 4 months of non-use
- Built-in charge controller
- Built-in low battery protection
General
- Product dimensions - Power Pod Elite: 18 x 12 x 15 in.
- Weight out of box: Power Pod Elite - 92 lbs
- Operating temperature: 32-104 °F (0-40 °C)
- Storage Temperature: 23–111 °F (-5–45 °C)
- Output Voltage: 120V
- Output Frequency: 60Hz
- Front LCD Display shows battery level
Nature's Generator Power Panel
- 100 Watt panel
- Cell Type: Monocrystalline
- Voltage: 17 ~22V
- Fuse: 8A
Dimensions
- 840 x 670 x 35 mm or 33 x 26.4 x 1.4 inch
Weight out of box
- Without cart and cable - 15 lbs
Nature's Generator Power Transfer Kit Elite
Features & Data
- Connects to indoor breaker panel
- Use during power loss or as main source of power transfer
General
- Dimensions - Power Transfer Switch Elite: 8 x 4.75 x 13.25 in.
- Weight out of box: Power Transfer Switch Elite - 12 lbs
- Operating temperature: 32-104 °F (0-40 °C)
- Storage temperature: 23–111 °F (-5–45 °C)
- Warranty: 12 Months
What You Can Get
Nature's Generator Elite
- 1 × 3600W Nature's Generator Elite
- 1 × Accessory Box (Heavy Duty Cart)
- 1 × User Guide
- 1 x Power Cord (Inside back compartment)
- 12 months Warranty
Nature's Generator Elite Power Pod
- 1 x Nature's Generator Elite Power Pod
- 1 × User Guide
- Hardware box
- 12 months Warranty
Nature's Generator Power Panel
- 4 x 100W Monocrystalline Solar Panel
- 4 × Accessory Box (Stand and Wheels)*
- 2 x MC4 Branch Connector
- 2 x UL Approved 12 Gauge 5 foot Panel Cable
- 12 months Warranty
*Stand and Wheels kit will be provided for free upon request. Some assembly required.
Nature's Generator Power Transfer Kit - Elite
- 1 x Power Transfer Kit
- 1 x Conduit for Power Trasnfer Kit
- 1 x Cable clamps for Power Transfer Kit
- 10 Foot 12AWG Power cord for Power Transfer Kit
- 12 months Warranty
View and Download
Frequently Asked Questions
How to Recharge your Nature's Generator Elite Platinum PE System?
- Using included AC Cord - Estimated recharge time: 8 - 10 hrs.
- Using the Nature's Generator Power Panel - Estimated recharge time: 10 - 12 hrs.
- Using the Nature's Generator Wind Turbine. (Charge times can vary)
What Can the Nature's Generator Elite Platinum PE System Power?
All run times are estimated. By using your system with the included Power Panel & Wind Turbine, run times are extended further.
Run Times with Nature's Generator Elite + Power Pod Elite
- Smartphones - 200+ Recharges
- Tablets - 100+ Recharges
- Laptops - 40+ Recharges
- LED Light Bulbs - 160+ Hours
- Point of View Camera - 320+ Recharges
- Mini Fridge - 40-60 Hours
- Refrigerator - 26-40 Hours
- 32" LED TV - 40+ Hours
- Oscillating Fan - 40+ Hours
- CPAP Machine - 26+ Hours
- Circular Saw - 12 Hours of Normal Use
- Corded Drill - 26 Hours of Normal Use
Important: Installation of the Power Transfer Kit must be performed by a qualified electrician in compliance with all applicable electrical codes. Do not charge Nature's Generator by wall through AC input port when using Power Transfer Kit.
Disclaimer(s):
* All run times are estimates based on a fully charged generator. By using the included Nature's Generator Power Panel, run times can be extended.
* Run times are also dependent on the specific models of each item being used.
* The specifications are subject to change without prior notice.
Warning: The product can expose you to lead and other chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov
Order a Nature's Generator Elite Platinum PE System 3600W + 4x 100W Solar Panel + 1x Power Transfer + 1x Power Pod Solar Generator Kit today from SolarParadise.com. Free shipping + free gifts on all of our Nature's Solar Generators. Buy today and get a discount, free shipping, and a free gift!
Solar Paradise is your number one source for solar kits. You can feel confident buying from us with full customer support, including lifetime expert advice, and a guaranteed low price. To learn more about our products, read our buying guide. Call us to order at (800) 557-4962 Monday-Sunday 8am-8pm EST.
DISCLAIMER: We do not assume any liability for any usage of this product.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if the product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand for our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 557-4962 or email us at support@solarparadise.com with any questions you may have.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please see below Solar Paradise Shipping time Delivery Info Policy By Brands
Free Shipping
We are glad to offer FREE SHIPPING on orders that are to be shipped within the continental US.
We currently do not offer Free Shipping for orders being shipped to Puerto Rico.
We currently do not offer shipping to Hawaii or Alaska through our website. If you are interested in placing an order to ship to either of these locations, feel free to reach out to us directly so that we can work to provide you with custom shipping arrangements.
Shipment Cut-Off Times
Small Parcel Orders
If your order is received Monday - Thursday then it will ship within 24 hours.
If your order is received Friday - Sunday, then it will ship the following business day.
Freight/LTL Orders
If ordered Monday - Thursday, any orders that must be shipped on a pallet via a Freight carrier will be shipped the following business day to account for the proper carrier pick-up schedule.
If ordered Friday - Sunday, shipping arrangements will be made the following business day.
Transit Times
For any small parcel shipments going Ground, you can usually expect delivery of your product within 5-7 business days for orders being shipped to any of the contiguous states.
For any Freight/LTL shipments, you can usually expect delivery of your product within 6-12 business days for orders being shipped to any of the contiguous states.
Product Availability
Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order.
**Our product cannot be shipped to P.O. Boxes**
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@solarparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@solarparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Solar Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Solar Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Solar Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@solarparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
SolarParadise.com is committed to providing the best customer service in the solar industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
SolarParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@solarparadise.com
*Exclusions
SolarParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
SolarParadise.com Returns Policy By Brands
Returns
Within the First 30 days of Purchase
Any unopened/unused and non-defective product purchased on naturesgenerator.com can be returned to us within 30 days of the original ship date. The item(s) can be returned back to us but can be subject 15% restocking fee if the item has been opened or unboxed. In addition, there is a one-time online merchant processing fee of 3% that cannot be refunded. Please contact us via email or call us before any product is returned to us.
When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The shipping cost associated with any unopened/unused and non-defective product is the purchaser's responsibility.
Outside of 30 Days
We will be unable to accept any returns after 30 days from the date of purchase.
Pre-Orders
Any pre-orders placed can be canceled and refunded. There is a one-time online merchant processing of 3% that cannot be refunded for cancellations.
If your order includes an item that is on pre-order, we will fulfill the order in full when those items become available.
Damages
If for any reason your product is damaged upon receipt, please contact us immediately via email or call us so that we can work with you on getting a replacement.
Refunds
We refund the cost of the returned merchandise, minus the restocking fee, as soon as the product is processed through our returns department. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. The refund will not include the merchant service fee, which is 2.6% plus 30 cents at this point.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@solarparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@solarparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
QUESTIONS? EMAIL US: SUPPORT@SOLARPARADISE.COM
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Solar Paradise
We are passionate about helping you find the best Solar Kits for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the solar market. Our customers include those looking to power their off-grid home as well as protect themselves from a blackout, and those who like to travel and have a source of renewable power with them available wherever they go. Our customers are seeking a solar panel to enjoy their travels more and have peace of mind at home.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our solar kits inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Indiana.
- Most solar kits come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Enjoy Your Life More"
At Solar Paradise, our mission is to help you enjoy your life more. Solar kits have helped recreational travelers and off-grid households to have access to clean renewable energy at all times and wherever they go.
We believe solar kits and solar generators are the future of sustainable and portable energy. With the increasing popularity of solar kits and solar generators, everybody can enjoy their life more.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a solar kit is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@solarparadise.com.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier warehouses which are located throughout the continental USA.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 557-4962.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@solarparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
SOLAR PARADISE LLC
9783 E 116th St, Ste. 1048
Fishers, IN 46037-2822 United States
Like us on Facebook: https://www.facebook.com/officialsolarparadise
Pinterest: https://www.pinterest.com/paradisesolar
Financing Available
Clear, transparent terms. Fair rates. No prepayment penalties.
Pay Over Time
Through Bread Pay™, we offer easy and affordable financing options so you can pay for your purchase over time.
Affordable Monthly Plans
Buy now and pay for your purchase over time at competitive interest rates.
No Prepayment Penalties
Pay for your purchase with monthly payments and prepay at any time without penalty.
Easy Application
Get a decision in seconds with no obligation to buy. Checking your rate won't affect your credit score. Your data is safe and encrypted.
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without leaving our site
Subject to approval of credit application. Bread Pay™ loans are made by Comenity Capital Bank, a Bread Financial™ company.
If you have any issues with your product, please call us at (800) 557-4962 or email us at support@solarparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Solar Paradise Warranty Policy By Brands
Repeat buyer!
Great investment been using it for almost a year and still going strong!
Easy to use. Works as described.
Easy to use and just what I needed to run my recliner when I lose power.
Nature's Generator Elite Platinum PE System 3600W + 4x 100W Solar Panel + 1x Power Transfer + 1x Power Pod Solar Generator Kit
Call Us Now for Personal Assistance or a Price Match:
(800) 557-4962
- Fast and Free Shipping
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 1162 reviewseverything was great came promptly and well packaged
great so far no problems..using on all our 110 appliances...grat customer service
Fantastic doing business with this company. From very first phone call and to the follow ups with me. Not to mention the performance of the Explorer 1000 just what the doctor ordered. Thanks, RF
EcoFlow 400W Portable Solar Panel EFSOLAR400W
Jackery Explorer 1500. A nice sized Power Station, in both size, weight and power output. I wanted something I can easily lift (35 pounds) and still produce 1800W of power. Other manufacturers in this power output category are heavier and larger units (though have more battery capacity). Jackery has a good reputation for tough, reliable products - well designed electronics for longevity and safety).
Minor things I wish the Jackery had: It could use an extra 12V output besides the "cigarette lighter/power" outlet - maybe a common banana plug or other outlet for 12V power. Also, I wish it had more than one USB (type A) outlet.
Solar Paradise was having a sale at the time of my purchase so I purchased from them. I ordered online but also spoke on the phone with questions and they were responsive and helpful.
Extend Protection Plan
Jackery 1000_1SS100 + 1x SolarSaga 100W Solar Panel Solar Generator Kit T1G1SP1000G100SP
The smart generator was nicely packaged with all items that came with unit. It was delivered on time and it was easy to register the smart generator for the warranty. I would definitely order from Solar Paradise again.
I have three of these and so far I am pleased.
I am very pleased with my Bluetti. My son set it up for me. I love that I will be able to use my CPAP and a small electric heater, if I needed to. I will use it at least once a month to ensure that it will work properly should I need it.
Bought the AC200MAX almost 2 months ago so I could give it a real once over. I wanted to try the DC, AC and charging options. Of course, everything worked perfectly, the nice thing about the DC and AC - it shows how many watts are going out. I can get an idea of how much a DC powered electric blanket takes compared to the AC version. The DC blanket (mine) takes half of the wattage that AC version uses - the DC side of the AC200MAX is also more efficient. The AC200MAX can sit in a bedroom with the DC power port (not cigar lighter plug) that don't come out of the wall. The main use for the AC200MAX is to run my furnace this winter - if the power goes out. Installing a manual transfer switch and getting a gas generator to recharge the batteries once a week. The AC200MAX can dole out the power to the furnace and store the massive power from a gas generator. The gas generator stays outside, and the extension cord comes inside to the AC200MAX. The furnace uses natural gas so the blower, gas solenoids and electronics are the electric portion and if set to 60 degrees can draw less than a kilowatt a day. The Ecoflow products are the main competition in size and features, but I like the safety of Lithium Iron Phosphate which is used in Bluetti products. It is a little heavier but far safer (and longer lasting) battery to have in your home.
I like the EB70S. Hope to try and get a larger unit in the near future (2000
W w/3 solar panels). Let me know when you have a sale or good price for a bigger one. Thanks.
Rich Solar Mega 100W Briefcase Portable Solar Panel Charging Kit
We love this cooler. It keeps all the food/drinks at the perfect temp all the time. It is so easy to use and set up to the desired temp control. Frozen items stay frozen and fridge things stay at their temp.
Great cooler! - we have been using it for about 6 months now in our Transit 150. A must-buy! Customer service is fast and responsive!